WhatsApp is your sales channel, so treat it like one
If you're running a business in Mexico, you already know it: most customers would rather send a WhatsApp message than call or fill out a form. In Puerto Vallarta that means the tourist asking about a tour at 11 p.m., the overseas buyer writing from a different time zone and the local client trying to book an appointment. If nobody replies quickly, that person simply messages the next business on the list.
Our chatbot and automation service makes sure every message gets an answer, every lead gets logged and every quote gets a follow-up. It's the part of your digital marketing in Puerto Vallarta strategy that turns interest into revenue.
WhatsApp Business API chatbots
Instant answers, any time of day
We set up a chatbot on the official WhatsApp Business API that handles your most common questions: hours, reference rates you define, location, what a tour includes, general availability or appointment requirements. The bot collects the key details (dates, group size, language, service of interest) and hands them to your team ready to go.
Bilingual from the first message
The bot can ask for the customer's language up front or simply reply in the language they write in. That way, visitors from the US get clear answers in English and Mexican customers get them in Spanish, and your staff doesn't have to switch languages every other chat.
A human when it matters
A good chatbot doesn't try to handle everything. When a conversation needs a personal touch, like a custom quote, a complaint or a big sale, the bot passes the chat to the right person along with the full context. The goal is to save time, not to push customers away.
CRM: every lead in one place
A clear sales pipeline
We implement or configure a CRM with stages that mirror how you actually sell: new lead, quoted, following up, booked or sold, and lost. Every lead coming in from your website, your ads or your social channels is logged with its source, so you can see which channel brings in the best customers.
Follow-up that doesn't rely on memory
Plenty of sales are lost simply because nobody wrote back. We automate reminders for your team and polite follow-up messages: a booking confirmation, a reminder the day before the tour, a review request after the visit or a low-season offer for past guests.
Built for real estate and high-ticket services
In real estate, healthcare or events, the sales cycle can run for weeks or months. A well-configured CRM shows you who's ready to move forward, who needs more information and who hasn't heard from you in a while.
Your data, finally organized
When every contact lives in one place, you make better decisions: which months bring the most inquiries, which services get quoted most often and how long your team takes to reply. That insight also helps you plan campaigns and promotions for the next season.
Make and Zapier integrations
Most businesses already use several tools that don't talk to each other. With platforms like Make or Zapier we connect your forms, booking engine, email, spreadsheets, CRM and WhatsApp. A few examples:
- A website form automatically creates the contact in your CRM and alerts your team.
- A confirmed booking triggers a welcome message with arrival instructions.
- Leads from Meta and Google campaigns enter the pipeline with their source already tagged.
- After the service, a review request goes out and feeds your local SEO.
How we work
First we map how you handle customers today and where opportunities slip away. Then we design the flows, test them with your team and roll them out in stages. Finally, we train your staff and review real conversations to keep improving the replies. We connect automation with the rest of your marketing channels so everything runs as one system, and we document it in plain English so you're never locked out of your own setup.
Tell us how you handle messages today and we'll suggest where to start automating.